1.When will my package be shipped?

• If you did not purchase a packing video, your package usually ships within 5–20 days.
• If you purchased a packing video, your package usually ships within 10–20 days.

2.When will my packing video be posted on TikTok?

• If you purchase a packing video, it is usually posted 10–20 days after your order.
• As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

3.How long does shipping take?

• Under normal customs clearance, most of our packages are delivered within 7–15 days, with the majority arriving around 10 days.
• Shipping is faster to regions with convenient international transport and may take longer for remote or less accessible areas.

4.How can I track my order?

• When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package. You can find more details and instructions at www.charmeva.com
• ❗️For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources. ❗️

5. Secure Payment Options

• We accept major credit and debit cards (Visa, MasterCard, American Express, etc.) through our secure global payment gateway.
• Paying directly by card is the fastest and most reliable way to complete your order — it ensures your payment is processed safely and your order ships without delay.
• For the best shopping experience, please choose credit or debit card at checkout.

Your payment information is always encrypted and protected — shop with confidence!